Shipping Policy

Delivery & Shipping Information

At Seralyns, we aim to provide customers with clear and transparent information about how orders are processed, shipped, tracked, and delivered.

Our product range includes Office Chairs & Seating, Office Desks & Tables, and Office Storage & Decor. Because office furniture can vary considerably in dimensions, weight, packaging, and handling requirements, the delivery arrangements for individual products may differ.

This Shipping Policy explains our general order processing times, shipping destinations, delivery estimates, shipping charges, tracking procedures, international shipment considerations, and how we handle common delivery issues.

Please review this policy, together with the delivery information displayed during checkout, before completing your order.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Order processing normally takes place on regular business days. Weekends and public holidays are not generally counted as business days for processing purposes.

During periods of unusually high order volume, public holidays, seasonal demand, or circumstances affecting our fulfilment operations, additional processing time may occasionally be required.

Processing time refers to the period required to prepare an order for dispatch and is separate from the estimated transit or delivery time.

Once an order has been dispatched, tracking information will be provided where tracking is available for the shipment.

2. Shipping Destinations

Seralyns currently offers shipping to the:

United States
Canada
United Kingdom
Australia
New Zealand
Most European countries

Availability may differ depending on the destination, product dimensions and weight, carrier coverage, local delivery capabilities, customs requirements, applicable regulations, and other logistical restrictions.

Where delivery is available to your location, the applicable shipping method and shipping cost will be displayed during checkout before payment is completed.

We reserve the right to decline or cancel delivery to a location where the shipment cannot reasonably or legally be completed because of carrier restrictions, customs requirements, applicable laws, trade restrictions, product characteristics, or other delivery limitations.

3. Shipping Charges

Our general standard shipping rate is:

Standard Shipping: $4.99

The shipping charge applicable to your order will be shown during checkout before you submit payment.

Because Seralyns sells products ranging from office decor and storage products to larger office chairs, desks, and tables, shipping requirements may vary according to factors such as:

Delivery destination
Product dimensions
Product weight
Number of packages
Available shipping service
Special handling requirements
Other logistical considerations

Where a different shipping charge applies to a particular order, the applicable amount will be clearly presented at checkout before the order is completed.

Customers should review the final shipping charge displayed at checkout before submitting payment.

4. Estimated Delivery Time

After an order has been dispatched, delivery generally takes approximately:

7–20 business days after shipment

This timeframe is an estimate rather than a guaranteed delivery date.

Actual transit time may vary depending on factors including:

Destination country or region
Carrier operations
Customs clearance
International transportation
Product dimensions or handling requirements
Local delivery conditions
Weather conditions
Public holidays
Seasonal shipping volumes
Transportation disruptions
Events outside our reasonable control

Some large or bulky office furniture products may require different transportation or handling arrangements and may therefore have different delivery characteristics from smaller products.

Where specific delivery information is available for an order, customers should also review the information displayed on the product page and during checkout.

5. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may not become active immediately. After a shipping label has been created, the carrier may require additional time to collect, scan, and register the shipment within its tracking system.

Customers should use the tracking information provided to monitor shipment progress.

If tracking has not updated for an extended period, or if you believe there is a delivery problem, please contact our customer service team at [email protected].

We will review the available order and tracking information and, where appropriate, assist with determining the shipment status.

6. Customs, Import Duties, and Taxes

International shipments may be subject to:

Customs duties
Import taxes
Local taxes
Customs clearance fees
Brokerage charges
Other fees imposed by authorities in the destination country

Unless specifically stated otherwise during checkout, these charges are not included in the product price or standard shipping charge.

Where applicable, customs duties, import taxes, and destination-specific charges are generally the responsibility of the recipient.

Customs regulations and import requirements vary between countries. Seralyns cannot guarantee that every product can be imported into every destination.

Customers are responsible for reviewing applicable import requirements and restrictions in their destination country before placing an international order.

If you are uncertain whether customs duties, taxes, restrictions, or other import requirements may apply, we recommend contacting the relevant local customs authority before completing your purchase.

7. Providing an Accurate Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before completing checkout, please verify all relevant delivery details, including:

Recipient name
Street address
Building or house number
Apartment, unit, or suite number, where applicable
City
State, county, or province, where applicable
Postal or ZIP code
Country
Any relevant delivery or access information

For large office furniture, accurate delivery information is particularly important because some shipments may require additional handling or coordination.

If an incorrect or incomplete address prevents successful delivery, additional shipping or redelivery charges may apply where appropriate.

If you discover an error after submitting an order, please contact [email protected] as soon as possible.

We will make reasonable efforts to assist before dispatch, but we cannot guarantee that an address can be changed after an order has entered the fulfilment or shipping process.

8. Delivery Delays

We work with shipping and logistics providers to facilitate delivery of customer orders. However, circumstances outside our reasonable control may occasionally cause delays.

Possible causes of delay include:

Customs inspections or clearance procedures
Severe weather
Public or bank holidays
Carrier operational delays
Incorrect or incomplete delivery information
Seasonal or unusually high shipping volumes
International transportation disruptions
Local delivery restrictions
Logistical disruptions
Events outside our reasonable control

If a significant delivery issue occurs, please contact us so that we can review the available shipment information.

A delay does not automatically mean that a shipment has been lost or that shipping charges are refundable. Any applicable remedy will be considered based on the circumstances of the order and applicable consumer rights.

Nothing in this section is intended to limit any rights available to customers under applicable law.

9. Shipping Restrictions

Seralyns complies with applicable shipping requirements, customs rules, international trade restrictions, export controls, sanctions, and carrier limitations.

At this time, we do not ship to the following countries or territories:

Afghanistan
Algeria
Angola
Belarus
Benin
Bolivia
Bulgaria
Burkina Faso
Burundi
Cameroon
Central African Republic
Congo (Kinshasa)
Croatia
Cuba
Eritrea
Guinea
Guinea-Bissau
Haiti
Iran
Iraq
Israel
Ivory Coast
Kenya
Laos
Lebanon
Libya
Mali
Monaco
Mozambique
Myanmar
Namibia
Nepal
Niger
Nigeria
North Korea
Palestinian Territory
Russia
Somalia
South Africa
South Sudan
Syria
Tanzania
Trinidad and Tobago
Ukraine
Vanuatu
Venezuela
Vietnam
Yemen
Zimbabwe

This list may change as a result of carrier availability, customs requirements, legal or regulatory developments, trade restrictions, or changes to our shipping capabilities.

Seralyns may decline, suspend, or cancel an order when delivery to a destination is prohibited, restricted, or cannot reasonably be completed.

If an order cannot be fulfilled because the destination is not supported, the order may be cancelled and any applicable refund will be issued to the original payment method.

10. Packages Marked as Delivered

If carrier tracking indicates that an order has been delivered but you cannot locate it, please first check:

Around the stated delivery location
With other members of your household or workplace
With neighbours, where appropriate
With reception or building management
With your building’s mailroom or designated delivery area
Any safe location used by the carrier
Any delivery photograph or notification provided by the carrier
Directly with the local carrier using your tracking information

If you still cannot locate the shipment, please contact [email protected] as soon as possible.

Please retain your tracking details and any delivery notifications.

We will review the available tracking and order information and, where appropriate, assist with a carrier enquiry or determine the appropriate next steps.

11. Products or Packages Damaged During Delivery

We take reasonable steps to ensure products are appropriately prepared for transportation. Nevertheless, packages or products can occasionally be damaged while in transit.

If the exterior packaging is visibly damaged when delivered, we recommend taking photographs before opening or disposing of the packaging.

If an office chair, desk, table, storage product, decor item, or other product purchased from Seralyns arrives damaged, please contact us promptly and provide:

Your order number
Product name or SKU, where available
Clear photographs of the complete product
Close-up photographs of the damaged area
Photographs of the outer packaging
Photographs of internal protective packaging, where relevant
Photograph of the shipping label, where available
A description of the damage

For furniture containing multiple panels, components, fittings, or hardware, please identify the affected component where possible.

Please retain the original packaging and damaged product while the matter is being reviewed unless we instruct you otherwise.

We will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer rights.

Depending on the circumstances, this may involve replacement components, a replacement product, return arrangements, refund, repair, or another appropriate remedy.

12. Delivery Address Changes

If you need to change your delivery address after submitting an order, contact us as soon as possible.

Address corrections can generally only be requested before the order reaches a stage in the fulfilment or carrier process where changes are no longer possible.

Once an order has been dispatched, we cannot guarantee that its destination can be changed.

If a shipment is returned because an incorrect or incomplete address was supplied by the customer, additional shipping or redelivery costs may apply where appropriate and permitted.

Customers should therefore carefully verify their delivery details before completing checkout.

13. Deliveries to Apartments, Offices, and Shared Buildings

For deliveries to apartments, office buildings, residential complexes, hotels, commercial properties, or other shared premises, customers should provide all information reasonably necessary for successful delivery.

This may include:

Apartment or suite number
Building name
Floor number
Reception details
Access instructions
Loading or delivery access information
Other relevant location details

Seralyns cannot reasonably prevent delivery difficulties resulting from inaccurate or incomplete location or access information supplied by the customer.

Customers should monitor tracking information and follow any applicable carrier instructions.

If tracking indicates delivery to a shared building, customers should also check with reception, building management, security, mailrooms, or other designated receiving areas.

14. Large and Bulky Office Furniture

Some products sold by Seralyns, particularly Office Chairs & Seating, Office Desks & Tables, and Office Storage, may be larger or heavier than standard parcel shipments.

These products may:

Arrive in larger packaging
Be divided into multiple packages
Require additional protective packaging
Require assembly after delivery
Have different handling requirements
Require suitable access to the delivery location

Before ordering larger furniture, customers should review the product dimensions and other information displayed on the relevant product page.

Customers are responsible for ensuring that the delivery location can reasonably accommodate the product ordered, including relevant doors, hallways, stairways, lifts, entrances, or other access points.

Where a carrier requires additional delivery arrangements for a particular shipment, applicable information will be communicated where available.

15. Multiple-Package Deliveries

Certain desks, tables, chairs, storage units, or other furniture products may be shipped in more than one package.

Where an order consists of multiple packages:

Packages may have separate tracking numbers.
Packages may be scanned separately by the carrier.
Packages may arrive at different times.
One package being delivered does not necessarily mean that all parts of the shipment have been delivered.

If you receive only part of a multi-package order, please check all available tracking information before reporting missing components.

If all expected packages have been marked as delivered and components are still missing, contact our customer service team so that we can review the shipment.

16. Delivery Access for Furniture

Customers purchasing larger furniture should ensure that the delivery location is reasonably accessible.

Before ordering, please consider:

Doorway dimensions
Hallway width
Stairways
Lift dimensions and availability
Building access restrictions
Reception or loading arrangements
Other physical access limitations

Unless expressly included in the delivery service presented for your order, delivery does not automatically include furniture assembly, installation, removal of existing furniture, or relocation of products within the premises.

Any additional service specifically included with an order will be identified separately.

17. Refused and Undeliverable Shipments

If a shipment is refused or cannot be delivered because of incorrect or incomplete customer-provided information, it may be returned to the sender or another designated return location.

Once the returned shipment has been received and reviewed, we will determine the appropriate next steps.

Additional shipping, return transportation, or redelivery charges may apply where permitted by applicable law and appropriate to the circumstances.

This section does not restrict any statutory cancellation, refund, or consumer rights that may apply.

Important Delivery Notice

Delivery periods stated in this policy are estimated delivery timeframes and are not guaranteed delivery dates, except where a specific delivery commitment has expressly been agreed.

International shipments may take longer because of customs clearance, transportation conditions, carrier operations, public holidays, weather, local delivery conditions, or other circumstances outside our reasonable control.

Where a delivery problem occurs, Seralyns will make reasonable efforts to review the available information and assist with the appropriate next steps.

Nothing in this Shipping Policy is intended to exclude or restrict consumer rights that cannot legally be excluded.

For information concerning change-of-mind returns, faulty or damaged products, incorrect products, refunds, repairs, and replacements, please refer to our Return & Refund Policy.

Contact Information

For questions about shipping, delivery, tracking, damaged shipments, or an existing order, please contact:

Website / Trading Name: Seralyns
Company Name: Seralyn Ltd
Company Address: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom, CV2 4AQ
Customer Service Email: [email protected]

When contacting us about an existing order, please include your order number and sufficient details about the issue so that we can locate and review the order efficiently.